Client satisfaction is our goal. We can only issue a refund or exchange to all unopened products purchased from www.roccodonnaprofessional.com must be returned to www.roccodonnaprofessional.com purchased within 14 days from the date of receipt of the product. Refunds are credited to the original payment card only. Product purchased from our salon should be returned to the salon or to the store that the product was purchased from.
Customers who would like to return or exchange a product should email Marffa@roccodonnaprofessional.com for return instructions. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss.

Your return will be processed promptly upon its arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.
We’re sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by email to Marffa@roccodonnaprofessional.com